How to Build an AI-First Support Ecosystem

Finding it difficult to take advantage of GPT and AI-powered technologies? You might be missing a key ingredient! Tune into our webinar with step-by-step guidance to optimize your CS set-up.


6th March 2024

8am PST (San Francisco)
11am EST (Toronto)
4pm BST (London)
5pm CET (Copenhagen)
Register now

The lowdown

New AI technology means new ways for CX leaders to improve efficiency, reduce costs, and boost CSAT. But where is the best place to use AI in your CX strategy? Across the board!

Join Dixa and Ada in conversation with Randy Berridge, Head of User Support & Insights at Dott, to learn about her AI-first CX strategy in Dott’s support ecosystem.

  • Leverage AI to enhance efficiency, reduce costs, and elevate customer satisfaction
  • Discover how you can strategically integrate AI into your customer support ecosystem
  • Hear first-hand from Randy Berridge about the joys and challenges of building an AI-first support ecosystem

Location

This event is virtual, so you can enjoy it from the comfort of your own home ☕️

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Your CX experts

Randy Berridge
Head of User Support & Insights, Dott

Randy Berridge is the Head of User Support & Insights at Dott – a European micro-mobility operator on a mission to free our cities with clean rides for everyone. Randy strategically leverages data and technology to create best-in-class customer experiences and we’re excited to have her with us today to share her insights with us.

Perri Chaikof
Director of Customer & Partner Marketing, Ada

Perri Chaikof is the Director of Customer & Partner Marketing at Ada, an AI-native customer service automation company. Perri has been with Ada for 6 years and has seen first-hand the evolution in AI technology and its power in customer support automation.

Maurits Pieper
Director of Partnerships, Dixa

Maurits is Director of Partnerships, working with our partner and integration ecosystem. He’s passionate about enabling clients to power-up their CX tech-stack quickly and easily. Stay tuned as Maurits shares his thoughts from our wider CX partners, on successfully navigating an AI-first ecosystem.

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