Agenda
5 PM: Welcome 👋 Arrive, grab a welcome drink, connect with your peers and meet new CX pals! 🍷
6 PM: Fireside chat🧠Train your brain to be a CX-pro!🗒️
6:45 PM onwards: Mingle with your CX peers 🥂Let us introduce you to the coolest CX crowd in London! Grab some food and drinks.
You’re in the best of CX circles, come join us!
Location
Clerkenwell & Social, 2-5 St John’s Sq, London EC1M 4DE
🚆Farringdon station, 5 mins walk
Your host
Dixa enables companies to deliver customer service as it is meant to be. We help customer service leaders to create effortless experiences that unlock loyalty. Dixa’s Conversational Customer Service Platform combines powerful AI with a human touch at scale and is trusted by brands like Interflora, Oliver Bonas, Freddie’s Flowers and Monica Vinader.
Fireside chat
Igniting Change: The Power of Storytelling in Shaping Tomorrow
Join us to hear how our speakers have unlocked storytelling to create change in their organizations. Discover how you can use storytelling to help your organization foster empathy and anchor the business around understanding customer needs.
- Transitioning from data analysis to insights to the art of storytelling
- The role of the voice of the customer to influence decision-making and ensuring the business remains customer-centric
- Creating senior stakeholder buy-in to unlock resources and cultivate effortless customer experiences
Sham Aziz
Director of Partnerships
With 20+ years in key roles delivering customer service ‘magic’ for Selfridges, Vertu, NET-A-PORTER, Ocado and many more – Sham has run countless successful call and contact centres. Sham is excited to share his formula for placing the customer at the heart of the business and the power of storytelling to drive change.
Phoenix Tarampi
CX Manager
Phoenix is sharing all her insights into how the CX strategy has been shaped at KatKin, the premium cat health brand for uncompromising cat parents who want the best for their furry friend. Tune in to hear how KatKin use the voice of their consumers to provide exceptional customer experiences for their growing customer base.
Jonathan Kipp
Head of Customer Service
Empowering people to look and feel their best is critical, and a mission Jonathan and his team embody, in being the voice of the customer throughout their organization. Listen up as Jonathan shares his insights over the years, and how data, storytelling, and cultivating effortless experiences has played a role.
Take a sneak preview of our last CX Meet Up