Empowering the Entire Employee

Setting agents up for success in the era of the employee.

The “Great Resignation” has been impacting the service function in profound ways.  Only one-third of frontline service agents would call themselves engaged with their job, and it’s becoming harder to hire replacements.  The problem is the job itself; workers are often treated as a commodity and expected to handle increasingly complex work using rigid processes.

To combat disengagement service leaders must focus on the core purpose for having service agents: solving the most pressing customer problems. 

What will I learn?

  • How to enable agents to handle more complex customer situations
  • Tips on leveraging technology to simplify agent workflows
  • The power of coaching in developing critical agent skills

Replay the Live Webinar

Featured On-Demand

Webinar
40 min read

Ride the peak season tidal wave: 6 top tips

Wave goodbye to Black Friday and Holiday stress! Get the insider scoop on the Top 6 trends that will supercharge your eCommerce support – just in time!

Watch now
Webinar
50 min read

Unlock the powers of GPT and AI with a solid knowledge base

Finding it difficult to take advantage of GPT and AI-powered technologies? You might be missing a key ingredient! Tune into our webinar with step-by-step guidance to optimize your CS set-up.

Watch now
Webinar
50 min read

ChatGPT is coming for your customer service job!

ChatGPT, the new AI-powered chatbot, might be the most widely adopted tool in the last few months, and amid a market downturn – do we all need to be worried?

Watch now

Ready to transform your customer experience?

Book a personalized demo to see Dixa in action.