Empowering the Entire Employee

Setting agents up for success in the era of the employee.

The “Great Resignation” has been impacting the service function in profound ways.  Only one-third of frontline service agents would call themselves engaged with their job, and it’s becoming harder to hire replacements.  The problem is the job itself; workers are often treated as a commodity and expected to handle increasingly complex work using rigid processes.

To combat disengagement service leaders must focus on the core purpose for having service agents: solving the most pressing customer problems. 

What will I learn?

  • How to enable agents to handle more complex customer situations
  • Tips on leveraging technology to simplify agent workflows
  • The power of coaching in developing critical agent skills

Replay the Live Webinar

Featured On-Demand

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Creating Game-Changing Customer Experiences with AI

AI is revolutionizing our daily experiences. Learn from industry expert, Daniel Bunton, on how to leverage and embrace AI to drive customer satisfaction in today’s competitive landscape.

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Building trust with an AI-driven CX strategy

How do you craft a customer-centric AI strategy with trust at its core? Learn from the #1 fastest-growing tech business in the Netherlands (Deloitte Technology Fast 50) about their recipe for CX success.

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Amplify your influence at the leadership table

Join us as senior leaders share strategies for maximizing impact in strategic discussions, data-driven advocacy, and cross-departmental collaboration. Unlock invaluable insights to elevate your influence at the leadership table.

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