Webinar | 25 min How the fastest-growing companies in the UK win customer loyalty In today’s fiercely competitive markets of cycling apparel and jewelry, Rhys and Jade are setting the pace with their ground-breaking customer loyalty strategies. Now, they’re ready to share their insights with you! Our guests are outpacing their competitors in highly-competitive industries. Join Rhys Howells from Rapha and Jade Roberts from Monica Vinader as they unveil the secrets to building customer loyalty at scale, winning back customers and the data behind their decision-making. Discover how proactive service, personalized experiences, and feedback shape their CX strategy – that truly resonates with their consumer base. Elevate your game, glean their insights and stand-out in your industry! Building proactive customer service, anticipating needs and exceeding expectations Developing an integrated approach to customer experience and gathering insights at every touchpoint Monica Vinaders’ strategy in empowering agents to retain customers and the impact on customer loyalty Engaging customers in product development and decision-making The role of community-building that turns customers into brand advocates Speakers: Rhys HowellsHead of Customer Service Driving exceptional customer service is a team sport! Rapha has built a community of cycling enthusiasts to 20k worldwide, while Rhys and his team have consistently improved CSAT scores, efficiency, customer retention, and eliminated silos. Jade RobertsHead of Customer Experience Having earned her CX stripes at Ted Baker, Jack Wills and Monica Vinader – Jade is passionate about advocating for customers at every opportunity. Leading an award-winning team, having won Best CX Initiative in 2023, Jade is sharing her top tips for success. Share Featured On-Demand Webinar 25 min watch Creating Game-Changing Customer Experiences with AI AI is revolutionizing our daily experiences. Learn from industry expert, Daniel Bunton, on how to leverage and embrace AI to drive customer satisfaction in today’s competitive landscape. Watch now Webinar 55 min watch Building trust with an AI-driven CX strategy How do you craft a customer-centric AI strategy with trust at its core? Learn from the #1 fastest-growing tech business in the Netherlands (Deloitte Technology Fast 50) about their recipe for CX success. Watch now Webinar 25 min watch Amplify your influence at the leadership table Join us as senior leaders share strategies for maximizing impact in strategic discussions, data-driven advocacy, and cross-departmental collaboration. Unlock invaluable insights to elevate your influence at the leadership table. Watch now Ready to transform your customer experience? Book a personalized demo to see Dixa in action. Book a demo