Human-powered service in the age of ChatGPT

As the market floods with AI-powered solutions, let’s delve into how AI can enrich the customer experience, and the crucial role of human-powered service.

Explore the delicate balance between human-powered service and AI advancements in customer care. Glean the insights of our industry veterans who have gathered their experience from well-known retailers and ecommerce powerhouses – such as Selfridges, Ocado, Net-a-Porter, Lush, and more.

Discover practical strategies for integrating AI seamlessly into your customer care operations while preserving the invaluable human touch that fosters genuine connections.

Join Naomi Rankin, Global Customer Care Manager at Lush and Sham Aziz, Head of Customer Services, ex-Selfridges with Maurits Pieper from Dixa.

  • Unleashing the power of AI to handle mundane inquiries, freeing up human agents for more meaningful tasks
  • Building trust in AI for a customer-centric approach
  • Leverage AI and human strengths, to strike the perfect balance
  • Blending the in-store experience seamlessly with the digital customer experience

Speakers:

Naomi Rankin
Global Customer Care Manager

Naomi is passionate about humanising the customer experience and bringing her global team together as one. Having seen the evolution of customer care at Lush from telephone sales, to digital sales – she’s focused on empowering employees and continuing to foster a nimble and mighty customer care team that wins – together!

Sham Aziz
ex-Head of Customer Service

With 20+ years in key roles delivering customer service ‘magic’ for Selfridges, Vertu, NET-A-PORTER, Ocado and many more – Sham has run countless successful call and contact centres. Sham is excited to share his formula for placing the customer at the heart of the business in the age of AI.

Featured On-Demand

Webinar
25 min watch

Creating Game-Changing Customer Experiences with AI

AI is revolutionizing our daily experiences. Learn from industry expert, Daniel Bunton, on how to leverage and embrace AI to drive customer satisfaction in today’s competitive landscape.

Watch now
Webinar
55 min watch

Building trust with an AI-driven CX strategy

How do you craft a customer-centric AI strategy with trust at its core? Learn from the #1 fastest-growing tech business in the Netherlands (Deloitte Technology Fast 50) about their recipe for CX success.

Watch now
Webinar
25 min watch

Amplify your influence at the leadership table

Join us as senior leaders share strategies for maximizing impact in strategic discussions, data-driven advocacy, and cross-departmental collaboration. Unlock invaluable insights to elevate your influence at the leadership table.

Watch now

Ready to transform your customer experience?

Book a personalized demo to see Dixa in action.