Webinar | 50 min The 5 biggest myths about customer support automation Building a balanced approach to automation for stronger ecommerce conversations No topic has been more popular, or more hotly-debated, among service leaders over the past ten years than self-service automation. And for good reason; it turns out, customers often prefer to solve problems on their own—and it’s 10x more cost effective when they do! But while automation plays an important role in improving operational efficiency and overall customer experience, its true impact often doesn’t measure up to its reputation. As self-service adoption has continued to rise, assisted contact volumes have not fallen correspondingly. So how can customer service leaders build a healthy balance between automation and assisted conversations? Watch the webinar below, hosted by Dixa and our friends at DigitalGenius as we separate fact from fiction, covering key automation myths as well as what service leaders can do to build an automation strategy that truly delivers. Fact or fiction? Customers only want to have one type of service experience Automation cannot provide personalized service Automation will replace human support entirely Customer support automation is another word for chatbot Automation only benefits customers Replay the Live Webinar Share Featured On-Demand Webinar 25 min watch Creating Game-Changing Customer Experiences with AI AI is revolutionizing our daily experiences. Learn from industry expert, Daniel Bunton, on how to leverage and embrace AI to drive customer satisfaction in today’s competitive landscape. Watch now Webinar 55 min watch Building trust with an AI-driven CX strategy How do you craft a customer-centric AI strategy with trust at its core? Learn from the #1 fastest-growing tech business in the Netherlands (Deloitte Technology Fast 50) about their recipe for CX success. Watch now Webinar 25 min watch Amplify your influence at the leadership table Join us as senior leaders share strategies for maximizing impact in strategic discussions, data-driven advocacy, and cross-departmental collaboration. Unlock invaluable insights to elevate your influence at the leadership table. Watch now Ready to transform your customer experience? Book a personalized demo to see Dixa in action. Book a demo