About Us

We love brands that love their customers.

Our story

Born out of an idea shared by four friends who had spent years working in the customer service tech space, Dixa was created to counteract the increasingly impersonal and transactional nature of customer service interactions. Technologies like ticketing systems, prioritized deflection over finding solutions, and often left customers and agents disappointed with their experience.

On top of this, the ways that customers were communicating with their favorite brands were changing, and the existing technologies in the contact center and CRM space were not agile enough to keep up with this demand.

Dixa’s founders felt that there had to be a better way to do customer service, one that not only allowed for exceptional experiences for agents and customers alike, but that allowed brands to create friendships with their customers. Dixa was founded based on this principle.

The story of Dixa

  • 2015

    Jacob, Jakob, Krisztian and Mads sit down at a cafe to celebrate founding Dixa.
  • 2016

    Dixa launches telephony as its first channel!
  • 2017

    The small but mighty team launches a Beta version and adds email as a channel.
  • 2018

    Dixa wins EY’s Start Up of the Year and launches first messaging channel with Facebook Messenger.
  • 2019

    Dixa raises $14M Series A, launches second messaging channel with WhatsApp, and grows team around Europe.
  • 2020

    Dixa raises $36M Series B and continues international growth journey adding numerous customer-centric brands to the Dixa family.
  • 2021

    Dixa starts off the year by acquiring the knowledge platform Elevio and then raises $105M in Series C funding to transform customer service the world over.
  • 2022

    CX superstars Solvemate and Miuros are joining the Dixa family!


We are a technology company that enables every company on the planet to create connected experiences which build long-lasting bonds between brands, customers and employees.


We want to build a more connected world where people feel they all belong. A world where we dare to be different and unique.


E-Commerce Germany Awards 2024

We secured the top spot for the ‘Best Customers Experience Solution.’ This is a huge testament to our commitment to revolutionizing customer service in the e-commerce world. We also received the second place for ‘Best Communication & Engagement Solution.’

Top 100 Next Unicorns 2024

Dixa, has been selected as one of the Top 100 Next Unicorns, a global initiative organized by VivaTech and GP Bullhound to showcase the most promising scaleups in Europe.

Voted #1 on G2 by users around the world

“The thing I like the most about Dixa is the simplicity. It’s simple to use in a good way. Dixa makes my work a lot easier, but also faster.” Christoffer R. – G2 reviewer

Senior team

Mads Blicher Fosselius

Co-Founder & CEO

Jakob Nederby

Co-Founder & CPTO

Christian Lohmann


Christian Friis


Ingrid Harrild

Chief of Staff

Jacob Petersen

Co-Founder & Sr. Director of Engineering

Krisztian Tabori

Co-Founder & Sr. Director of Marketing

Mayra dos Santos Marques

Sr. People and Culture Partner

The board

Thomas Neergaard Hansen

Chairman of the Board & Investor

Uwe Horstmann

Board Member & Investor

Jos White

Board Member & Investor

Tom Hussey

Board Member & Investor

Christian Brøndum

Board Member & Investor

Frederick Robson

Board Observer & Investor

Want to join our journey?

Check out the open positions on our careers page.