Podcasts

Dixa’s Customer Friendship™ Conversations: A Customer Service Podcast

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Creating Game-Changing Customer Experiences with AI

AI is revolutionizing our daily experiences. Learn from industry expert, Daniel Bunton, Head of Customer Support at Cleo AI, on how to leverage and embrace AI to drive customer satisfaction in today’s competitive landscape.

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Being Bold in Decision-Making for AI Transformations

Get ready for an exclusive peek into the inner workings of the largest online wine marketplace – Vivino. Boasting a staggering 68 million users, discover how they are using AI to change the way you choose your wine.

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The Biggest Customer Experience Secrets We Learned in 2023 & How AI Will Shape the Future

It’s a brand new year and we’re excited for all the things we have planned for 2024 at Dixa. On this episode, we’re going to stop and take a look back at some of the best insights we’ve heard on Customer Friendship™ Conversations so far.

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Why Quality Is Everything with Customer Experience, with Phillip Sønderskov of HiFi Klubben

Dive into the soundwaves with Phillip Nørgaard Sønderskov, Global Customer Service Manager at HiFi Klubben A/S, where high-quality audio meets service excellence! Get ready for a new, ear-catching episode of Customer Friendship™ Conversations.

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How to Improve Your Customer Friendships by Working Smarter, Not Harder

At momkind® , customer friendship isn’t just a concept; it’s woven into the brand’s fabric. In this insightful conversation, Lauren Blair Klarskov dives into the heart of meaningful customer communication. Listen in for a deep dive into the world of customer-centricity with momkind.

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Why Your Company Should Prioritize Simplicity Over Everything Else, with WSJ Bestseller Matt Dixon

Matt Dixon is the bestselling author of The Challenger Sale, The Effortless Experience, The Challenger Customer and The JOLT Effect — four books that are absolute must-reads in the field of customer experience. Access the full podcast, now!

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The Best Way to Live Up to Your Brand’s High Standards Long-term

Becky Hickey is the Head of CS at Oliver Bonas. A brand known for high quality across clothing, homewares and gifts, comes with sky high customer expectations. After 30 years in the business, maintaining their stellar reputation is as important as ever, so just how do they do it?

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Why You Absolutely Have to Celebrate the Customer Service Wins

Meet Benedikt Peine from Celebrate Company, a market leader in premium print products that turn meaningful moments into lasting memories. Dive into the story of how a challenging holiday season reshaped their approach to customer service.

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Making Feline Customer Friendships

Tune in to discover the secrets behind KatKin’s success in serving up premium meal subscriptions for cats (and why they have so many 5-star Trustpilot reviews)! Luke Bishop, Head of CX, spills the CX secrets. Listen now, and let the purr-fect insights inspire your business!

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A More Intimate Type of Customer Friendship

Do customer service dynamics change when purchases are very (very) personal and intimate? Join us for a sizzling episode with Cherina Røsand, the Head of Customer Care at Sinful Group, an award-winning eCommerce sex toy business.

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ChatGPT Is Coming For Your Customer Service Job

It’s safe to say that ChatGPT has taken the world by storm… But should we all be worried? Let’s find out, together with Dixa product leaders, Rob, Tue, and Mirza! This week, we’ve taken our most popular webinar ever and turned it into a podcast!

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Keeping the Technical Simple

Introducing Cristina Martinez, Senior Director of Customer Experience at Whisker, makers of the Litter Robot, a smart cat litter tray that’s been taking the internet by storm. Getting customer experience right can be hard at the best of times…

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Finding the Customer Friendships You Didn’t Know You Had

How Hobbii transformed a very attentive customer service team into a more efficient team blending the use of automation technology and a personalized human touch

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Never Let Perfect Get in the Way of Better

Butternut Box is changing the game in the dog food industry by creating personalized food plans for dogs and delivering their high-quality products straight to customers’ front doors.

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