Podcasts

Customer Friendship™ Conversations

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How to Improve Your Customer Friendships by Working Smarter, Not Harder

Lauren Klaskov is E-commerce & B2B Manager at momkind. They’re an organization that offers care for pregnancy, childbirth, and all the time spent afterward in motherhood. But they don’t just sell parental products; they also foster an entire community, with help ranging from articles to online courses. They even have their own momkind podcast!

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Why Your Company Should Prioritize Simplicity Over Everything Else, with WSJ Bestseller Matt Dixon

Matt Dixon is the bestselling author of The Challenger Sale, The Effortless Experience, The Challenger Customer and The JOLT Effect — four books that are absolute must-reads in the field of customer experience. He joins us for a talk about everything from the number one mistake companies make with their customer experience to the future of the industry.

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The Best Way to Live Up to Your Brand’s High Standards Long-term

Becky Hickey is the Head of CS at Oliver Bonas. If you’re one of our British listeners, then odds are you’re already familiar with the independent British lifestyle store, but for our international listeners, they’re a beloved company that sells everything from clothing, gifts and homewares. A brand known for high quality like Oliver Bonas comes with sky high customer expectations. After 30 years in the business, maintaining their stellar reputation is as important as ever, so just how do they do it?

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Why You Absolutely Have to Celebrate the Customer Service Wins

Meet Benedikt Peine from Celebrate Company, a market leader in premium print products that turn meaningful moments into lasting memories. Dive into the story of how a challenging holiday season reshaped their approach to customer service. Benedikt sheds light on the significance of empathy, the metrics that drive their success, and the evolving role of AI in their service processes.

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Making Feline Customer Friendships

Do customer service dynamics change when purchases are very (very) personal and intimate? Join us for a sizzling episode of Customer FriendshipTM Conversations with Cherina Røsand, the Head of Customer Care at Sinful Group, an award-winning eCommerce sex toy business.

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A More Intimate Type of Customer Friendship

Do customer service dynamics change when purchases are very (very) personal and intimate? Join us for a sizzling episode of Customer FriendshipTM Conversations with Cherina Røsand, the Head of Customer Care at Sinful Group, an award-winning eCommerce sex toy business.

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ChatGPT Is Coming For Your Customer Service Job

It’s safe to say that ChatGPT has taken the world by storm… But should we all be worried? Let’s find out, together with Dixa product leaders, Rob, Tue, and Mirza! This week, we’ve taken our most popular webinar ever and turned it into a podcast!

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Keeping the Technical Simple

Introducing Cristina Martinez, Senior Director of Customer Experience at Whisker, makers of the Litter Robot, a smart cat litter tray that’s been taking the internet by storm. Getting customer experience right can be hard at the best of times…

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Finding the Customer Friendships You Didn’t Know You Had

How Hobbii transformed a very attentive customer service team into a more efficient team blending the use of automation technology and a personalized human touch

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Never Let Perfect Get in the Way of Better

Butternut Box is changing the game in the dog food industry by creating personalized food plans for dogs and delivering their high-quality products straight to customers’ front doors.

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