Compare Plans

No matter your size or ambitions, we’ve got a plan for you.

  • $
  • £

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    Essential

    $39

    per agent / month

    Growth

    $89

    per agent / month

    Ultimate

    $139

    per agent / month
    Book a demo
    Book a demo
    Book a demo
    Channels
    Dixa Messenger
    Dixa Messenger Bulletin Board
    Mobile SDK
    Contact Form API
    Phone
    Email
    Live Chat
    SMS
    Facebook Messenger
    Instagram
    Whatsapp
    Contact Forms
    Simultaneous Ring (Forward to Mobile)
    Click-to-Call (Supported in Desktop App for Mac and Windows)
    IVR
    Call Forwarding
    Call Recording
    Customer Callback
    Call Monitoring (Listen in and Join Conversation)
    Voicemail
    Custom Wait Music
    Queue Position Announcements
    Custom Email Signatures
    Custom Email Support (SPF and DKIM)
    Templates for Quick Responses and Auto-replies
    External Forwarding for Calls
    Email Attachments (Up to 20MB)
    Number Porting (Keep Your Existing Numbers)
    Pay-as-you-go Rate of $0.02 Per Minute (Inbound)
    Phone Numbers in 160+ Countries
    Premium Phone Numbers
    Toll-Free Numbers
    Internal Calls
    Rich Text Emails
    Route Chats Based on URL
    Route Chats Based on Language
    Customize Look and Location of Chat Widget
    Customize When and Where Chat Widget Appears
    Display Name for Agent Anonymity
    Custom Conversation Attributes
    Create, track, and search custom data on the conversation level. Easily create free text and select fields, such as “Contact Reason”, “OrderID”, “Customer Lifecycle Stage” etc., and add as many options as you’d like.
    Customer Management
    Conversation Overview
    Automatic Customer Creation
    Automatic Customer Recognition
    Contact Database (Customers and Companies)
    See Conversation History for a Specific Contact
    Filtered Real-time Overview of Waiting Conversations
    Productivity & Collaboration
    Advanced Search
    Saved Searches
    Internal Notes
    Tag and Cataegorize All Conversations
    Conversation Timeline (Complete Contact History)
    Side Conversations
    Customer Timeline (Complete Contact History)
    Transfer Calls and Conversations to a Queue
    Assisted Transfers
    Blind Transfers
    Bulk Actions
    Automatic Language Detection on Written Channels
    Scheduled Outbound Conversations
    Send Chat Transcripts Via Email
    Advanced Conversation Automations
    Reporting & Analytics
    Real-time Analytics
    Activity Log
    Full Conversation Log Data Exports
    Historical Analytics
    Real-time Dashboard for Queues (with TV Mode)
    Daily Queue Performance Stats (Updates in Real-Time)
    Daily Team Performance Stats (Updates in Real-Time)
    Analytics Reports
    CSAT for Email, Dixa Messenger, and Live Chat
    Activity Log API
    Routing
    Automatic Offers
    Intelligent Routing
    Unlimited Queues
    Preferred Agents
    Last Agent Routing
    Agent Priority
    Queue Priority
    Set Opening Hours
    Queue Overflows and Time-Outs
    Set Individual Service Levels Per Queue
    Workload Limits
    Set Agent Presence Per Channel
    Customizable Wrap-up Time
    Flow Editor for Email, Phone Calls and Live Chat
    Claim Conversations in Real Time
    Agent Collision Detection
    Routing With External Data
    Routing in Dixa Messenger
    Platform
    Integrations
    Custom Cards
    Custom Integrations
    Webhooks
    Salesforce Integration (CRM)
    Multiple Organizations
    Easily scale your CS efforts using multiple Dixa setups for different sub-brands or locations. Users with access to multiple organizations can switch between them using the sidebar.
    Sandbox Access
    Knowledge
    External Knowledge Base
    Knowledge-Centered Service
    Team Management
    Upgrade & Downgrade New Users as Needed
    Add New Agents & Admins as Needed
    Agent Teams
    Agent Identity with SCIM

    Channels

    • Dixa Messenger
      Essential
      $39 per agent / month
      Growth
      $89 per agent / month
      Ultimate
      $139 per agent / month
    • Dixa Messenger Bulletin Board
      Essential
      $39 per agent / month
      Growth
      $89 per agent / month
      Ultimate
      $139 per agent / month
    • Mobile SDK
      Essential
      $39 per agent / month
      Growth
      $89 per agent / month
      Ultimate
      $139 per agent / month
    • Contact Form API
      Essential
      $39 per agent / month
      Growth
      $89 per agent / month
      Ultimate
      $139 per agent / month
    • Phone
      Growth
      $89 per agent / month
      Ultimate
      $139 per agent / month
    • Email
      Growth
      $89 per agent / month
      Ultimate
      $139 per agent / month
    • Live Chat
      Growth
      $89 per agent / month
      Ultimate
      $139 per agent / month
    • SMS
      Growth
      $89 per agent / month
      Ultimate
      $139 per agent / month
    • Facebook Messenger
      Growth
      $89 per agent / month
      Ultimate
      $139 per agent / month
    • Instagram
      Growth
      $89 per agent / month
      Ultimate
      $139 per agent / month
    • Whatsapp
      Growth
      $89 per agent / month
      Ultimate
      $139 per agent / month
    • Contact Forms
      Growth
      $89 per agent / month
      Ultimate
      $139 per agent / month
    • Simultaneous Ring (Forward to Mobile)
      Growth
      $89 per agent / month
      Ultimate
      $139 per agent / month
    • Click-to-Call (Supported in Desktop App for Mac and Windows)
      Growth
      $89 per agent / month
      Ultimate
      $139 per agent / month
    • IVR
      Growth
      $89 per agent / month
      Ultimate
      $139 per agent / month
    • Call Forwarding
      Growth
      $89 per agent / month
      Ultimate
      $139 per agent / month
    • Call Recording
      Growth
      $89 per agent / month
      Ultimate
      $139 per agent / month
    • Customer Callback
      Growth
      $89 per agent / month
      Ultimate
      $139 per agent / month
    • Call Monitoring (Listen in and Join Conversation)
      Growth
      $89 per agent / month
      Ultimate
      $139 per agent / month
    • Voicemail
      Growth
      $89 per agent / month
      Ultimate
      $139 per agent / month
    • Custom Wait Music
      Growth
      $89 per agent / month
      Ultimate
      $139 per agent / month
    • Queue Position Announcements
      Growth
      $89 per agent / month
      Ultimate
      $139 per agent / month
    • Custom Email Signatures
      Growth
      $89 per agent / month
      Ultimate
      $139 per agent / month
    • Custom Email Support (SPF and DKIM)
      Growth
      $89 per agent / month
      Ultimate
      $139 per agent / month
    • Templates for Quick Responses and Auto-replies
      Growth
      $89 per agent / month
      Ultimate
      $139 per agent / month
    • External Forwarding for Calls
      Growth
      $89 per agent / month
      Ultimate
      $139 per agent / month
    • Email Attachments (Up to 20MB)
      Growth
      $89 per agent / month
      Ultimate
      $139 per agent / month
    • Number Porting (Keep Your Existing Numbers)
      Growth
      $89 per agent / month
      Ultimate
      $139 per agent / month
    • Pay-as-you-go Rate of $0.02 Per Minute (Inbound)
      Growth
      $89 per agent / month
      Ultimate
      $139 per agent / month
    • Phone Numbers in 160+ Countries
      Growth
      $89 per agent / month
      Ultimate
      $139 per agent / month
    • Premium Phone Numbers
      Growth
      $89 per agent / month
      Ultimate
      $139 per agent / month
    • Toll-Free Numbers
      Growth
      $89 per agent / month
      Ultimate
      $139 per agent / month
    • Internal Calls
      Growth
      $89 per agent / month
      Ultimate
      $139 per agent / month
    • Rich Text Emails
      Growth
      $89 per agent / month
      Ultimate
      $139 per agent / month
    • Route Chats Based on URL
      Growth
      $89 per agent / month
      Ultimate
      $139 per agent / month
    • Route Chats Based on Language
      Growth
      $89 per agent / month
      Ultimate
      $139 per agent / month
    • Customize Look and Location of Chat Widget
      Growth
      $89 per agent / month
      Ultimate
      $139 per agent / month
    • Customize When and Where Chat Widget Appears
      Growth
      $89 per agent / month
      Ultimate
      $139 per agent / month
    • Display Name for Agent Anonymity
      Growth
      $89 per agent / month
      Ultimate
      $139 per agent / month
    • Custom Conversation Attributes
      Create, track, and search custom data on the conversation level. Easily create free text and select fields, such as “Contact Reason”, “OrderID”, “Customer Lifecycle Stage” etc., and add as many options as you’d like.
      Growth
      $89 per agent / month
      Ultimate
      $139 per agent / month

    Customer Management

    • Conversation Overview
      Essential
      $39 per agent / month
      Growth
      $89 per agent / month
      Ultimate
      $139 per agent / month
    • Automatic Customer Creation
      Essential
      $39 per agent / month
      Growth
      $89 per agent / month
      Ultimate
      $139 per agent / month
    • Automatic Customer Recognition
      Growth
      $89 per agent / month
      Ultimate
      $139 per agent / month
    • Contact Database (Customers and Companies)
      Growth
      $89 per agent / month
      Ultimate
      $139 per agent / month
    • See Conversation History for a Specific Contact
      Growth
      $89 per agent / month
      Ultimate
      $139 per agent / month
    • Filtered Real-time Overview of Waiting Conversations
      Growth
      $89 per agent / month
      Ultimate
      $139 per agent / month

    Productivity & Collaboration

    • Saved Searches
      Essential
      $39 per agent / month
      Growth
      $89 per agent / month
      Ultimate
      $139 per agent / month
    • Internal Notes
      Essential
      $39 per agent / month
      Growth
      $89 per agent / month
      Ultimate
      $139 per agent / month
    • Tag and Cataegorize All Conversations
      Essential
      $39 per agent / month
      Growth
      $89 per agent / month
      Ultimate
      $139 per agent / month
    • Conversation Timeline (Complete Contact History)
      Essential
      $39 per agent / month
      Growth
      $89 per agent / month
      Ultimate
      $139 per agent / month
    • Side Conversations
      Growth
      $89 per agent / month
      Ultimate
      $139 per agent / month
    • Customer Timeline (Complete Contact History)
      Growth
      $89 per agent / month
      Ultimate
      $139 per agent / month
    • Transfer Calls and Conversations to a Queue
      Growth
      $89 per agent / month
      Ultimate
      $139 per agent / month
    • Assisted Transfers
      Growth
      $89 per agent / month
      Ultimate
      $139 per agent / month
    • Blind Transfers
      Growth
      $89 per agent / month
      Ultimate
      $139 per agent / month
    • Bulk Actions
      Ultimate
      $139 per agent / month
    • Automatic Language Detection on Written Channels
      Growth
      $89 per agent / month
      Ultimate
      $139 per agent / month
    • Scheduled Outbound Conversations
      Growth
      $89 per agent / month
      Ultimate
      $139 per agent / month
    • Send Chat Transcripts Via Email
      Growth
      $89 per agent / month
      Ultimate
      $139 per agent / month
    • Advanced Conversation Automations