Automation & AI for Customer Support

10x your team’s talent with AI and automation.

Step into the future of customer service, where AI and automation are not just industry buzzwords, but the driving force behind exceptional customer experiences.

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Co-Pilot · AI Assistant for Agents

Name any two superheroes. What do they have in common?

Besides the capes? Technology that transforms them from ordinary to exceptional. With Dixa’s AI Assistant, we’re putting the might of GPT-powered tools into the hands of your agents. From improving and expanding on emails and messages and checking spelling and punctuation to on-the-fly translations and summaries, Dixa’s AI Assistant is your team’s secret weapon. Access a suite of powerful tools directly from Dixa’s Agent Hub, and take your customer service to new heights.

Co-Pilot · Smart Summaries

Boost efficiency with instant insights.

Say goodbye to time spent searching through old conversations for context. With Smart Conversation Summaries, your agents automatically get a concise overview of a customer’s past interactions, so they have all the information they need to provide fast and personalized service, right off the bat. The result? A more efficient team and happier customers.

Co-Pilot · Smart Replies

Accelerate response times with AI assistance.

We don’t want to be dramatic, but Smart Conversation Replies is going to change your agents’ (and customers’) lives. By drafting quick replies to customers, Smart Conversation Replies helps your agents provide fast, consistent responses, with way less effort. The best part? Drafts are based on your knowledge base content, so they’ll be more accurate than ever. Give your agents time back in their day to focus on those complex customer queries that will really make an impact on your bottom line.

Mim: Dixa’s AI-Powered Chatbot

Your 24/7 customer service ally.

Meet Mim, the chatbot that runs on your knowledgebase. Providing round-the-clock service—no need for coffee breaks—Mim is the secret to improving your response times, reducing your team’s workload, and delivering accurate responses—all thanks to a seamless integration with Dixa’s knowledge base. Plus, with no setup time required, Mim is at your service, ASAP.

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Conversation Automation

Work smarter, not harder.

Automate manual work and ensure agents spend their time wisely. With Dixa’s automation flows, you decide what happens to conversations with certain triggers and conditions. For example, send auto-replies, tag unanswered conversations as high-priority after X hours, prioritize conversations that signal customer churn risk, and more!

Intelligent Routing

Turn your customers into loyal fans.

Automatically prioritize customers based on criteria like VIP status, customer lifetime value, high-churn potential, or any other parameter—the only limits are the ones you set for yourself. Whether it’s a VIP customer or an issue related to a late shipment, our Intelligent Routing lets you automatically prioritize the right customers and connect them with the agent most qualified to help.

Dynamic Knowledge

Make your agents experts.

Driven by AI, our intelligent knowledge base delivers automatic prompts to agents so they have the answer before they even realize they need it. Give your team one source of truth that helps them answer tricky customer questions more accurately without escalating to a colleague or manager.

Frequently asked questions

How does Dixa ensure data privacy with its AI and Automation tools?

Dixa is committed to maintaining the highest standards of data privacy and security. We ensure that all customer data is processed and stored securely. Dixa is SOC 2 Type 1 certified, which means that we have undergone an audit of our data security practices, confirming we have information security practices, policies, procedures, and operations that meet the SOC 2 standards for security.

Yes, all of Dixa’s tools, including our AI and Automation features, are designed to be compliant with GDPR.

How does Dixa ensure the accuracy of responses from AI-powered features?

Dixa’s advanced AI model uses your knowledge base content. This ensures that it understands your customer queries and provides accurate responses relevant to your business. The seamless integration with your knowledge base further enhances the accuracy and helpfulness of Mim’s responses.

How can I beta-test Dixa’s AI and Automation features?

We periodically offer opportunities for customers to beta-test our new features. If you’re interested in beta testing Dixa’s AI and Automation features, please contact our team for more information about upcoming beta testing opportunities.

What is included in the Co-Pilot add-on?

AI Assistant for Agents (coming soon), Smart Conversation Summaries, and Smart Conversation Replies.

What is the pricing for Dixa’s Co-Pilot add-on?

Your team can take advantage of Dixa’s Co-Pilot features at $29 per agent/month.

Can I opt for only certain AI features?

No, all our AI features will be available as part of the Co-Pilot add-on. While you cannot opt for individual features, if there are certain features you do not wish to use, you can turn them off across your organization.

Dixa Agent Hub.

Supercharge your agent experience by equipping your team with everything they need to help customers, right at their fingertips, right out of the gate.

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Dixa Conversation Engine.

Imagine your ideal service experience, replete with personalized service for all and soaring CSATs. Now, imagine it delivered at scale – automation taking most of the burden off your team.

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