AI in Customer Service

Your one-stop shop for CX trends & insights

Explore ways to improve your customer service, level up your customer experience, grow your customer base, and more.
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Customer experience
Dixa life
Customer service
Agent experience
AI in Customer Service
AI in Customer Service
7 min watch

5 metrics to track the impact of AI on your customer service

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AI in Customer Service
7 min watch

7 benefits of AI knowledge bases for increasing customer service efficiency

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AI in Customer Service
7 min watch

5 ways to boost customer retention with AI and measure it

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Customer service
7 min watch

3 mistakes to avoid when evaluating customer service performance

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Dixa life
6 min watch

A human-centric approach to AI 

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Customer service
7 min watch

10 critical agent performance metrics you need to know

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Customer service
12 min watch

The essential guide to customer service quality assurance

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Customer experience
6 min watch

How to choose the best customer service channels

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Customer service
5 min watch

3 reasons your customer service team will love chatbots

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