Dixa kicks off 2024 with 45 new badges and awards in G2 winter report

We are very proud to share that we’re off to a stellar start of the year with 45 new G2 badges and awards! These badges are like virtual high-fives from our fantastic customers. They highlight our commitment to helping you create seamless service experiences for your teams and customers, building lasting loyalty. 

What is G2? 

G2 stands as the largest software review platform globally, attracting an impressive 80 million active users annually. Known for its commitment to authenticity, G2 relies on verified reviews from real users, establishing a trustworthy source for unbiased insights into each product.

G2 delivers comprehensive quarterly reports, serving as a valuable resource for users seeking to assess software, conduct comparisons, and monitor the growth and momentum of various solutions. This platform functions as a strategic tool for informed decision-making in the software landscape.

What G2 awards has Dixa received? 

G2 badges and awards serve as recognition and achievement symbols granted to software products and companies. They are earned based on their performance and user feedback on the G2 platform. These badges acknowledge excellence across different categories within the software and technology industry.

In the G2 Winter report, users awarded Dixa 45 badges in 10 different categories:

Intelligent Virtual Assistants 

Contact Center Quality Assurance

Conversational Support

Live Chat

Help Desk

Contact Center Workforce

Contact Center

Customer Self-Service

Knowledge Base

Digital Customer Service Platforms

What are our customers saying?

Our latest G2 reviews showcase the incredible feedback our customers have shared about their experiences with us:

“Dixa is an exceptional program for Customer Care that offers user-friendly features for both administrators and agents. As an E-commerce business catering to diverse languages, Dixa provides us with an excellent overview of all our conversations, enabling seamless flows that consider language nuances and contact triggers. Its agent-friendly interface requires minimal training, allowing agents to efficiently navigate and engage. Agents also appreciate the ability to track their own performance.”

“I like how easy Dixa is for my agents. I’ve been a spokesperson for Dixa for many years about intuitive, easy workflow, and general focus on agent needs. The queue setup is amazing, and the way that their system makes agent work seamlessly, and really be the best version of themselves.”

“Dixa is a great platform for combining all of your contact center channels into one, easy to navigate space. Interacting with customers through chat, email, text and phone is smooth and simple. The functions are user-friendly and the Support Team is always very responsive when it comes to any issues with performance. The Analytics feature is great and very helpful to monitor agents for Quality and Performance.”

“Dixa has one of the best user interfaces, and is very easy to work in. It has some excellent functions, which can help organize your agents workflow to a maximum. It offers several great ways, to handle calls, chats and e-mails.”

Thank you!

We’d like to thank our wonderful customers for dropping a review! We’re very excited to keep supporting you in delivering effortless service experiences that foster loyalty.

See what our customers had to say about Dixa in Fall 2023 and Spring 2023.

Author

Francesca Valente

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