2023 Guide to eCommerce Customer Service
Benchmarks & best practices
Knowing how you stack up against your competitors is the first step to making improvements and driving better service experiences in 2023.
In this report, we look at data from over 100 Dixa customers operating in the eCommerce space—and 15 million conversations—so you can see how you compare. We then pair these findings with top best practices to help you level up your CX and blow your competition out of the water this year.