Newsroom / Press Release

Dixa completes SOC 2 type I certification, reinforcing commitment to data security

Copenhagen— October 23, 2023 — At Dixa, protecting our customers’ data is our highest priority. We handle customer data every day, and we understand that our customers need to know the information they share with us is safe, secure, and taken care of.

We are committed to implementing the highest security and privacy measures available. 

That’s why we’re thrilled to announce that we have achieved SOC 2 type I certification.

What is SOC 2 type 1 certification

SOC 2 is an auditing procedure that requires organizations to establish and follow strict protocols regarding the security, confidentiality, privacy, and handling of their clients’ data. 

SOC 2 certification is a gold standard in data security for SaaS companies everywhere. SOC 2 was created by the American Institute of CPAs (AICPA). SOC reports are based on an organization’s compliance with AICPA’s Trust Services Criteria.

The SOC 2 report offers detailed information about a service organization’s data processing integrity, security, confidentiality, and privacy. It also gives insights into the design of a service organization’s system controls and how it meets the relevant trust criteria at a specific point in time. 

Why our SOC 2 type 1 certification matters 

We all want to be sure our data is safe and secure online. SOC reports are helpful for any potential customer who needs detailed assurance about the data security controls at an organization before deciding to purchase their products or services.

Businesses often rely on a SOC2 report when assessing a software vendor. It offers assurance that we can and will maintain adequate security when handling our customers’ data.

SOC 2 Type I certification gives our customers an independent third-party validation that we have the right protocols and controls in place for data handling. It tells you that we are doing everything we can to keep your data safe, private and secure.

Why we chose to get SOC 2 type I certified

As a provider of customer service solutions, we know our customers trust us with their valuable data every time they use our products and services. SOC 2 Type I certification is our way of showing that we prioritize data security. We understand our customers’ concerns about data in today’s world, and we are committed to meeting their data security needs.

The certification indicates that we are aware of the risks of data handling, and are taking every necessary step to take good care of the data our customers trust us with. It says that we value your data and will always prioritize keeping it safe and secure.

About Dixa

Dixa is a conversational customer service platform on a mission to empower companies to build long-lasting bonds with their customers at scale (Customer FriendshipTM). We help customer service leaders to create effortless experiences for customers and teams that unlock loyalty. Dixa’s platform combines powerful AI with a human touch to deliver highly-personalized service experiences. 

We empower companies to transform their customer service from cost-center to a value-center through a true CX partnership. 

Since 2018, Dixa has powered hundreds of millions of high quality conversations for brands like Whisker, Too Good to Go, Scale Media, Honest Baby, Rapha and Grover.

Press contact: Francesca Valente, Head of Marketing Communications:

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