Newsroom / Press Release

Dixa secures SOC 2 Type II certification: a new milestone in data security

Copenhagen— February 19, 2024 — At Dixa, the protection and security of our customers’ data remain our topmost priority. As we navigate the complexities of data management daily, we recognize it’s crucial for our customers to have absolute confidence in the safety and security of their information.

Following our SOC 2 Type 1 certification last quarter, we set our sights even higher, aiming for greater accomplishments!

We are now excited to announce our latest milestone: achieving SOC 2 Type II certification.

What is SOC 2 Type II certification?

SOC 2 Type II is an extensive auditing process that requires organizations to follow rigorous policies regarding the secure handling  of their clients’ data consistently over time.

This certification is considered the pinnacle of data security standards for SaaS companies globally and was developed by the American Institute of Certified Public Accountants(AICPA). While Type I is a point-in-time audit, the Type II report continuously evaluates and verifies an organization’s compliance with the AICPA’s Trust Services Criteria over an extended period.

Why we pursued SOC 2 Type II certification

As a trusted provider in the CX industry, we understand the responsibility that comes with handling sensitive data. We know businesses often depend on the SOC 2 report to evaluate a software vendor’s credibility. It’s an independent, third-party auditor’s validation that offers concrete proof that we are committed to maintaining the highest standards of enterprise-level security while handling our customers’ data. 

Dixa was audited by Prescient Assurance, a leader in security and compliance attestation for B2B, SAAS companies worldwide.

Moving forward, we will continue to proactively implement all necessary measures to safeguard customers’ data, ensuring its privacy and security at all times.

About Dixa

Dixa is a conversational customer service platform on a mission to empower companies to build long-lasting bonds with their customers at scale (Customer FriendshipTM). We help customer service leaders to create effortless experiences for customers and teams that unlock loyalty. Dixa’s platform combines powerful AI with a human touch to deliver highly-personalized service experiences. 

We empower companies to transform their customer service from cost-center to a value-center through a true CX partnership. 

Since 2018, Dixa has powered hundreds of millions of high quality conversations for brands like Whisker, Too Good to Go, Scale Media, Honest Baby, Rapha and Grover.

Press contact: Francesca Valente, Head of Marketing Communications:

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