On-demand events & webinars

Knowledge is Power

Explore our on-demand resources below to transform how you engage with your customers, build the agent experience for growth and tackle your most challenging CX hurdles!

Explore our CX library of knowledge: watch previous webinars or events

ChatGPT is coming for your customer service job!

ChatGPT, the new AI-powered chatbot, might be the most widely adopted tool in the last few months, and amid a market downturn – do we all need to be worried?

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How to Create an Effortless Experience That Builds Customer Loyalty

We’ve all been there, companies that are easy to purchase from, but they disappear when things go wrong. What causes painful customer experiences?

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The Key to Offering a Frictionless Customer Experience

We’ve all been there, companies that are easy to purchase from, but they disappear when things go wrong. What causes painful customer experiences?

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The 5 biggest myths about customer support automation

Learn how to build a balanced strategy between customer service automation and assisted conversations

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5 insights to transform your CX org into a value-builder

Tink moved 100 new agents and CS leaders to Dixa in just 4 weeks.

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Empowering the Entire Employee

Learn key principles of loyalty-building CX and customer service from a true expert in the field.

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Customer Service is the New Value Center

Learn key principles of loyalty-building CX and customer service from a true expert in the field.

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Create “wow” moments, predict churn, and build a customer happiness revolution

Learn how valuable insights and friendly conversations fuel Goodiebox’s customer happiness revolution

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How Resident Home improved their agent experience & CSAT

Learn how Resident Home improved both their agent experience and CSAT

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