The integration of Dixa and Trustpilot unlocks a far greater customer experience.
– All new service reviews come in as a new conversation and are placed in the queue that was defined in the integration settings.
– It is offered out to Agents or Teams that belong to that queue as in any other conversation.
– Manage all your service reviews from Dixa without logging into Trustpilot or changing your workflow.
– If your team is able to respond to any reviews quickly, resolve any issues, and provide a positive experience in the process, it sets up a loyalty loop which will increase the trust in your brand over time and get them coming back.