Customer experience

Your one-stop shop for CX trends & insights

Explore ways to improve your customer service, level up your customer experience, grow your customer base, and more.
Categories
Customer experience
Dixa life
Customer service
Agent experience
AI in Customer Service
Customer experience
2.5 min watch

Gartner Lists Dixa as a Digital Customer Service Specialist in Report Promoting Move Towards Digital-First Service

Read more
Customer experience
2.5 min watch

3 Ways to Catapult Your Customer Service in 2022

Read more
Customer experience
6.5 min watch

How to Map Your Customer Journey in 5 Simple Steps

Read more
Customer experience
3 min watch

The Top 8 Customer Service AI Chatbots for 2022

Read more
Customer experience
7 min watch

How to Ace Your Customer Retention Strategy

Read more
3 important statistics that show how reviews influence consumers
Customer experience
3 min watch

3 Statistics That Show How Customer Reviews Influence Consumers

Read more
How the Service Recovery Paradox Can Help Boost Post-Pandemic Customer Loyalty
Customer experience
6 min watch

How the Service Recovery Paradox Can Help Boost Customer Loyalty

Read more
Customer stands with phone in hands happy with the omnichannel customer service they are receiving.
Customer experience
6 min watch

Multichannel Versus Omnichannel Customer Service

Read more
Customer experience
7 min watch

Black Friday Strategy: 12-Point Ecommerce Checklist

Read more

Get CX insights, proven strategies, & the latest news in your inbox every week!