Customer Service Software built & optimized for B2C

The CX Platform
for Consumer Brands

Dixa goes beyond support, turning customer service into a growth engine powered by AI, data, and seamless integrations—unlocking revenue, loyalty, and insights.

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Empower Agents to Work Smarter, Not Harder

With AI handling repetitive tasks, your agents can focus on delivering exceptional service. Our Human + AI solutions streamline workflows, resulting in faster resolutions and more productive agents.

Up to

40%

decrease in average handle time

70%

decrease in average response time

50%

instant resolution rate

2X

more productive team

Equip your team with AI tools

Harness the power of GPT-powered tools with Dixa’s Agent Co-Pilot. From enhancing and expanding emails and messages to checking spelling and punctuation, and even providing on-the-fly translations and summaries, Dixa’s AI Assistant is your team’s secret weapon.

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Elevate efficiency through conversation summaries

Eliminate the time wasted searching through old conversations for context. With Smart Conversation Summaries, your agents automatically receive concise overviews of a customer’s past interactions, equipping them with all the information needed to provide fast and personalized service.

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Swift responses boost customer happiness

Smart Conversation Replies will revolutionize your agents’ (and customers’) experiences. By drafting quick replies to customers, this feature helps your agents provide fast, consistent responses with minimal effort. The best part? Drafts are based on your knowledge base content, ensuring unparalleled accuracy. Give your agents the time to focus on complex customer queries that truly impact your bottom line.

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Boost Revenue

Unlock New Revenue Streams with Support

Supercharge your sales efforts by equipping your agents with AI-powered insights. Our solutions enable agents to identify high-value conversations, allowing them to focus on these opportunities rather than repetitive inquiries. This approach drives upsell and cross-sell opportunities, personalizes customer interactions, and ultimately boosts revenue growth.

Up to

30%

increase in conversion rate

20%

increase in customer retention

Turn your customers into loyal fans

Automatically prioritize customers based on criteria such as VIP status, customer lifetime value, high-churn potential, or any other parameter you choose. Ensure the right customer connects with the right agent at the right time, maximizing the potential for loyalty and satisfaction.

Say goodbye to cherry-picking

Nobody should be working from a shared inbox anymore. With Conversation Offers, your team doesn’t have to waste time sorting through customer inquiries. Conversations are automatically offered to agents based on the criteria you set, ensuring efficient and timely responses.

Enhance your CX setup

Integrate Dixa with your existing CRM or e-commerce platform to surface valuable data directly to your team. This enables them to easily identify up- and cross-sell opportunities, unlocking new revenue streams and enhancing overall customer experience.

Amaze Customers

Deliver Exceptional Customer Experiences

Customer Friendship™ is at our core. By combining human empathy with AI precision, we delight your customers at every touchpoint. Our solutions guarantee personalized, timely interactions that consistently exceed customer expectations.

Up to

90%

customer recognition across channels

30%

increase in CSAT

10X

fewer context switches, leading to faster resolution rates

Happy agents = happy customers

It’s true—eliminate headache-inducing workflows and witness the difference a happier, more productive team can make.

No more channel silos

Every channel, including Phone, is natively built into Dixa, with no plug-ins required. This allows agents to work seamlessly across channels from a single screen, eliminating the need to switch windows or applications.

Knowledge is power

Provide your team with a single source of truth, enabling them to deliver accurate answers to tricky customer questions without needing to escalate to a colleague or manager.

Dixa Channels

Every channel, built in

It’s been quite the year so far, and I’m excited to say we have even more great…

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Dixa Agent Hub

Intuitive agent workspace

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Dixa Conversation Engine

Smart tools and automations

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Dixa Discover

Powerful analytics & quality assurance

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Hear from our customers

Dixa’s automation and incredible AI agent assistant have greatly enhanced our efficiency and productivity.”

Erica Piccolomini Chief Customer Officer at Stayforlong

-50%

email backlog

-33%

contact per booking

-22%

time allocated to back office tasks

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Oliver Bonas

Read customer story

Rapha

+14%

CSAT

+22%

efficiency

+17%

customer retention

Read customer story

Tink

Read customer story

Dott

Read customer story

There is great satisfaction for customers to find answers themselves. Our vision is that repetitive questions should be easy to find so our experts can spend time with customers offering product advice so makers can enjoy their craft more.”

Kasper Tvernø Hartvigsen Head of Customer Success at Hobbii

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