Dixa starts off 2023 with 26 new G2 Winter badges and awards

Dixa is starting the new year off on the right foot by celebrating our recent awards in the G2 Winter report. Our new year’s resolution is to continue providing customer service as it is meant to be, helping customer service leaders to create effortless experiences that unlock loyalty. Our recent G2 awards show that commitment.

What is G2 and what is the Winter report?

G2 is the world’s largest software review site, with 80 million active yearly users. Because G2 ratings are based on authenticated reviews from real users, software buyers know they can trust G2 for an unbiased look at each product.

G2 provides quarterly reports that help users evaluate software, compare solutions, and track a solution’s growth and momentum. 

G2 reports provide valuable and verifiable insights to help software buyers make informed decisions based on the experience of other users just like them. 

What G2 awards did Dixa win?

G2 badges showcase a product’s achievements across a range of categories. They’re an instant way for buyers to see where a product is performing especially well.

Because G2 badges are automatically generated when a product features in a G2 market report, users know they can trust them. They’re based on the reviews and ratings each product gets.

G2 badges showcase all the reasons users love a product, and that’s why Dixa is proud of our G2 recognition as an industry front-runner. Dixa’s all-in-one intelligent customer service platform combines powerful AI with a human touch to deliver a highly-personalized service experience that scales as your business grows.

In the G2 Winter 2023 report we received 26 badges for:

Conversational support 

Help desk 

Contact center workforce  

Contact center 

Live chat 

Users love us

What are Dixa customers saying?

Our customers love us! Check out some of our G2 reviews:

“Dixa are always willing to help us out whenever we have a question or issue. They are attentive and quick to respond, which makes us feel valued. An all round smooth experience!”

“Dixa is an innovative Customer support tool that makes reaching our customers easy.”

“Working with the team at Dixa has been nothing short of amazing. The team is not only knowledgeable about their product but is there with you every step of the way to ensure your success with using the platform.”

“Since we started to work with Dixa, our Customer Service team has become more effective, due to the possibility to route and prioritize conversations, which has resulted in even happier customers on all channels.”

“Game-changing for small-medium businesses. Dixa does an excellent job of improving the agent experience and increasing productivity through an easy-to-use and intuitive platform which rethinks the “ticket-desk” approach to CS and replaces it with a customer-first approach.” 

“Our team is enjoying Dixa and we like everything from the product to the amazing customer service.”

“It is now much easier for us to handle customer service. All our inbound calls, emails, chat and facebook messages are now being directed to the right employee.” 

We’d like to take this opportunity to say a hearty thank you to our users for their support and for taking the time to use G2 to let others know what they love about us. We’re starting 2023 as we mean to go on, and we’re excited to have you on board.

Author

Francesca Valente

Share this article

Get CX insights, proven strategies, & the latest news in your inbox every month!

You might also enjoy

Customer service
7 min read

5 ways to boost customer retention with AI and measure it

Read more
Dixa life
7 min read

Dixa kicks off 2024 with 45 new badges and awards in G2 winter report

Read more
Dixa life
7 min read

Dixa completes SOC 2 type 1 certification, reinforcing commitment to data security 

Read more